Terms & Conditions

BOOKING CONDITIONS:   

1. Harrogate Holidays Limited trading as Harrogate Holidays (“the Agency”) acts entirely as a booking agent on behalf of the accommodation owner (“the Property Owner”). It arranges accommodation for guests (“the Guest”).

2. FORMATION OF CONTRACT

A contract between the Guest and the accommodation Owner (the Property Owner”) shall be entered into at the time the Agency issues the accommodation confirmation, working on behalf of the Property Owner. The Guest is responsible for payment of the price of the accommodation and the compliance of members of the party with the Booking Terms and Conditions as set out.

3. LIMITATION OF LIABILITIES.

The use of accommodation and amenities, where offered, is entirely at the Guest’s own risk, and no responsibility can be accepted for injury, nor for the loss or damage to the Guest’s belongings including vehicles and their contents.

4. BOOKINGS FROM MINORS AND GROUPS

Bookings from minors under the age of the age of 18 years cannot be accepted. There may be a security deposit applicable in some properties where the group is 6 guests or more in number and/or aged 18-21 years. The security deposit will be refunded on departure subject to a positive inspection from the Property Owner or their representative.

5. WARRANTIES AND WEBSITE ACCURACY

The Agency does not warrant and is in no way responsible for the accuracy of any verbal information given or statements made.

The description of the accommodation on the Harrogate Holidays website is accurate at the time of publishing, but the Agency reserves the right to change these details at any time.

6. CHARGES

The Agency reserves the right to pass on any bank charges in the conversion of foreign currency (costs for representing cheques). Cheques returned by the bank, either to represent or to refer to drawer, will be charged at £15 to cover costs and inconvenience.  No charges are made for debit or credit card payments.

7. PAYMENT

If the booking is made more than 8 weeks in advance of arrival, a deposit of 25% of the accommodation cost plus any extras is immediately payable.  A booking fee is also payable at the time of booking to cover the administration and processing of each booking. If 2 or more properties are booked each booking is subject to a separate booking fee. If the booking is made within 8 weeks of arrival the accommodation cost, booking fee and cost of any extras is payable in full at the time of booking.

8. PETS

Some of our Property Owners will accept a maximum of one or two pets. There is a charge of £20 per holiday per pet. Please advise the number of pets and breed at the time of booking and observe and respect the following rules:

a. Pets must be kept off all furniture, are not permitted in bedrooms and must not be left unattended in the property. 

b. Remove any pet hair and soiling from the garden/patio before departure. Extra charges will be levied for excess cleaning needed due to pets after departure.

c. Please bring own bedding and towels for your pet. Guest towels and bedding must not be used for pets - an extra charge will occur if this is not adhered too.

d.  The Guest must not bring a pet into a property not advertised as welcoming pets.
 
9. OWNERSHIP OF THE ACCOMMODATION

The Agency does not own or operate the accommodation which it books on behalf of the Guest and accordingly, its use is subject to the Terms and Conditions of the Property Owner.

10. REPAIR AND CLEANLINESS

The Guest is responsible for the accommodation and its equipment during the period of the holiday and is expected to take all reasonable care of it. The Guest is advised to check on arrival and report any shortcomings, damage or missing items immediately to the Property Owner or his/her representative so that the matter can be remedied. No claim can be considered for such matters not so notified. The Guest undertakes to report and pay for any damage or loss caused to the accommodation, or its equipment, fixtures, fittings or grounds during his/her occupancy, fair wear and tear excepted. After departure this may be taken from the payment method used for the stay if seen necessary by the Property Owner or their representative. All the equipment, utensils etc. must be left in a clean condition at the end of the holiday, and the accommodation must be left in the same state of cleanliness and general order in which it was found

11. SECURITY DEPOSIT PAYMENT

A security deposit may sometimes be taken (see property descriptions for details of the properties which participate in this scheme) and will be held by the Property Owner to be applied against the reasonable costs of miscellaneous repairs and/or replacement and additional cleaning of furnishings, kitchen equipment, crockery, glass, bedding and towels etc damaged or soiled otherwise than by usual wear and tear during your stay at the property by the Guest or members of their party. The security deposit will be returned to the Guest within 21 days of the departure date, by the Property Owner. Where such costs exceed the security deposit the Guest will pay such excess to the Property Owner within 14 days of being notified of the excess.

12. SMOKING

All properties in the portfolio are non-smoking inside the building. For the comfort of future guests a charge of up to £250 for extra cleaning or relocation of the incoming guests may be levied if it is found that the Guest or any members of their party have been smoking in the property during their stay.

13. INTERNET/WIFI

Many of the Agency’s properties offer Free WiFi but Guests should be mindful that Internet speeds may not be as fast or as reliable as at home. Whilst the Property Owner and the Agency will endeavour to assist with any internet issues, they cannot be held responsible for internet provider/technical problems. Please note we are not able to re-locate guests due to internet issues.

14. ONLINE BOOKINGS

The availability of accommodation on our website is as accurate as possible but we do also receive reservations by fax and email.  We will honour the first booking made. If an error occurs online, e.g. in the pricing of a holiday we will contact the Guest within 48 hours for them to decide whether to go ahead. A full refund will be offered, or relocation to an alternative accommodation, subject to availability.

15. NUMBER OF PERSONS USING THE ACCOMMODATION

The number of persons using the accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated on the accommodation unless otherwise arranged. Cots shall be deemed suitable only for children of 2 years and under - Cots are only available by arrangement at the time of booking and when included in the property description. The Property Owner is entitled to refuse admission to any persons or animals not declared at the time of booking. 
 
16. ACCESS

The stay commences at 3.00pm on the day of arrival and ends at 10.00am on the day of departure and the Guest must not occupy the property outside this time. Some (but not all) properties will allow an early arrival at 2.00 pm and/or late departure at 12.00 midday which must be arranged at an extra charge at the time of booking.

The Property Owner or his/her representatives shall be allowed access to the accommodation at any reasonable time during the stay.

17. COMPLAINTS

Whilst every care is taken to ensure complete satisfaction with your accommodation, in the unhappy event of you having cause for any complaint, the following procedure must be strictly followed:

a) Complaints should first be taken up immediately with the Property Owner or his/her representative wherever possible. This will result in a much speedier correction of any shortcomings.

b) If after the above step has been taken and satisfaction is still not obtained the matter should then be reported to the Agency whilst still occupying the property. Such assistance as may then be possible will willingly be given. If the Guest decides not to say at the accommodation after the problem has been rectified no refund will be given. In matters of equipment going wrong, it should be realised that although frequently checked, items not reported by departing occupants may possibly escape immediate attention and cannot be repaired/replaced until brought to the Property Owner's notice.

c) Complaints not reported during the stay cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after the Guest returns home when it will be appreciated that it is impossible for them to be effectively investigated. Reports of appreciative comments or constructive suggestions for improvement will always be gladly received and passed on to Property Owners.

18. CHANGES & CANCELLATIONS BY THE AGENCY OR THE PROPERTY OWNER

Neither the Agency nor the Property Owner expects to have to make any changes to the booking of the accommodation. However, should the accommodation become unavailable or changes be necessary for whatever reason, the Agency will contact the Guest as soon as possible to let them know of these changes.  The Guest will be offered alternative accommodation of a similar type, standard and in a similar location as that originally booked, subject to availability, or the right to cancel with full refund.  The Agency will not be liable to compensate the Guest for any losses or expenses incurred by them (travel, pet care, insurance etc) as a result of these changes.  Should the alternative accommodation be more expensive than the accommodation which the Guest originally booked and they accept the alternative, the Guest will be liable to pay the cost of the difference

19. CANCELLATIONS BY THE GUEST

If the Guest cancels the accommodation prior to 8 weeks before the arrival date (where there has only been a deposit paid) they will lose their deposit only. If the Guest has chosen to pay in full prior to 8 weeks before arrival, this is entirely at their risk and they will lose the entire amount on cancellation. If the Guest cancels within 8 weeks of arrival they will be liable to pay the full balance and to lose all monies paid. Please see section under  insurance.

If the Guest cancels prior to 8 weeks before arrival for any reason, the Agency may be able to assist in the following ways:

  1. Change the dates to a different period in the same property. Any changes are at the Agency’s discretion, are subject to availability and subject to approval by the Property Owner. The new dates must be within 3 months of the original dates booked. A change of dates will incur a handling charge of £25 +VAT.
  2. Endeavour to re-let the property to another Guest for the whole period cancelled. If successful, the Guest will be refunded any payment they have made, up to the amount received for the new booking/s. The new booking/s must cover the entire period cancelled. In this event the Guest will be charged an administration fee of £60 + VAT, per week.

Note: If the Guest wishes to sell or pass on the accommodation to a third party, they must have the prior approval of the Agency. The Guest will remain liable for any debts/damages caused by the third party unless the Agency has agreed the transfer of the booking in writing. A transfer of the booking to another party will incur a handling charge of £15 +VAT.

20. INSURANCE

The Agency recommends that the Guest takes out cancellation or travel insurance to protect themselves from any loss.

21. EXTRAS

The Agency offers the service of third party local businesses to enhance the Guest’s stay but cannot be responsible for the quality and delivery of these products and services.

22. AMENDMENTS/DUPLICATE INVOICES

Any amendments to or duplicates of invoices will incur a charge of £15 + VAT.  The Guest must ensure that the main named person on the booking is the person to whom the invoice is to be made.

23. DIRECTIONS AND CONTACT INSTRUCTIONS

It is the Guest’s responsibility to contact the Property Owner in advance of arrival, if this is required by the instructions to the Guest.  The Agency will email/post arrival instructions and directions after the balance payment has been made, 8 weeks prior to arrival but cannot be responsible if these directions are not received. It is the responsibility of the Guest to ensure the directions are read before arrival, noting any special entry details.

 The Property Owner or their representative is the emergency contact number for guests’ arrival and key collection not the Agency office.

Registered Address;

Harrogate Holidays Ltd.The Garden Suite, 6 Victoria Avenue, Harrogate HG1 1ED Reg UK NO:7785455